Motability FAQs

It is important to make sure you are fully informed about the Motability Scheme before applying, so you can be sure it is the right option for you. We answer some of the most frequently asked questions on this page.

Am I eligible?

What is the War Pensioners’ Motability Supplement?
The War Pensioners’ Motability Supplement is provided by Veterans UK and can be used to cover the cost of a Motability lease agreement.

What is the Higher Rate Motability Component?
The Higher Rate Motability Component of the Disability Living Allowance (HMRC DLA) is provided by the Department for Work and Pensions. This allowance can be used to cover the cost of a Motability Scheme lease agreement. The allowance is currently £57.45 per week. The government is gradually replacing the DLA with Personal Independence Payment (PIP) for disabled people aged between 16 and 64.

Who qualifies for the Higher Rate Motability Component?
Eligibility for the Higher Rate Motability Component of the DLA award is determined by the Department for Work and Pensions. If you would like to find out whether you are eligible, please contact the Department.

What age can I first receive the Motability Component of the DLA?
The Motability Component of the DLA can be awarded from the third birthday of the disabled person. You can apply for the allowance before that date and if all eligibility criteria is met, the award will start from when the disabled person turns three.

I have less than 12 months’ allowance –can I still apply?
You need to have at least 12 months’ allowance remaining on your award to be able to join the Motability Scheme, according to the Scheme guidelines. If you have less than 12 months’ remaining, you will not be able to place a new application until the Department for Work and Pensions extends or renews your allowance.

Can one household have two Motability customers?
Yes. There are no restrictions to the number of Motability Scheme users within a single household, as long as each individual applicant is in receipt of a qualifying Motability allowance and meets the eligibility criteria.

Can any other allowance be used with Motability?
No, unfortunately no other allowances can be used through the Motability Scheme under any circumstances.

Am I eligible?
If you receive any of the following allowances and have at least 12 months’ award remaining, you can exchange all or part of the allowance to cover the cost of a lease agreement:
·         Higher Rate Motability Component (HRMC) of the Disability Living Allowance (DLA)
·         Enhanced Rate of the Motability Component of the Personal Independence Payment (PIP)
·         War Pensioners’ Motability Supplement (WPMS)
·         Armed Forces Independence Payment (AFIP)

Visit Motability Eligibility to check whether you are eligible.

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​​Paying for your car

Can I get a car through Hire Purchase?

No, Hire Purchase is no longer available through the Motability Scheme. You can however get a car through our all-inclusive Contract Hire lease package.


Do I get the advance payment back?

An Advance Payment is a payment made in addition to the payments made with your allowance. This is the remainder of the cost of the agreement which is not covered by the allowance over the length of the agreement. Whether you need to pay this will depend on the car you choose. If you have chosen a car with an Advance Payment, you will need to pay it in full to your dealer either before or on the day you collect your new car. This is a non-refundable payment in advance, not a deposit.

How much does leasing through the scheme cost?

Depending on which vehicle you choose, you will likely exchange all or most of the Higher Rate Motability Component of your weekly disability allowance over the course of your three-year lease. Other components, such as the care component will not be touch by the scheme and you will continue to receive them as normal.

All standard scooters and powered wheelchairs cost less than your weekly allowance, meaning you are likely to get some of this component back. If you are planning to get a car using your allowance there are three pricing options to choose from. Some cost less than your weekly allowance, others will cost the same and some require an Advanced Payment.

Insurance, breakdown cover, servicing and maintenance, and tyre and windscreen replacement are all included when you lease a car through the scheme, so all you need to budget for is fuel.

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Financial Help

Can I add my own money to top up any financial help I receive from Motability?

You will only be expected to pay what you can reasonably afford towards a vehicle that meets your particular needs. Financial help may not be given if you have sufficient funds to cover the cost of your Motability vehicle. You must always declare any available funds at the point of applying to avoid any risk of financial help being withdrawn.

How do I apply and what is the process?

If you have read through Motability’s charitable grants information and cannot find a suitable Motability solution in your price range, please call the Motability Scheme’s Customer services on 0300 456 4566 to discuss your options, including the possibility of a charitable grant.

Motability will discuss with you your personal circumstances and if they believe that you may qualify for support, they will send you an application form to complete. Once you return your complete application form, along with any supporting documentation, they will contact you within 48 hours to confirm receipt and discuss next steps.

You will be provided with a dedicated case manager who will look after your application and will work with you to make sure they understand your situation fully. They can also answer any queries you may have.

Will I be means tested for financial help?

Your personal financial circumstances are always considered when applying for financial help. Motability may require information on your household income for detailed means testing to ensure that help is only provided to those with the most financial need.

Will Motability help with the cost of a car or adaptations?

Many adaptations on the Scheme are now available at no extra cost provided they are fitted at the beginning of your lease. If you are unable to afford essential adaptations, Motability the Charity may be able to help.

Enquire with Des Winks online, or call or visit us in Scarborough for answers to more of your Motability-related questions. Once you are fully informed, please see our latest Motability offers and get in touch to speak to a specialist adviser. 

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Getting your vehicle

Are there any electric vehicles on the Scheme?
There are a limited number of electric vehicles available through the Motability Scheme. These are most suitable for people who usually travel short distances. You will need to have a charging point fitted at your home by the chosen electric partner of the car manufacturer

Are there any ‘green’ cars available?
We always highlight ‘greener’ cars to make your decision easier. Green cars are also cheaper to run as they cover more miles per gallon of fuel.

Are vehicles available with lumbar support?
Lumbar support is just one of the many seating modifications which can be fitted to a variety of vehicles on the Scheme. Some models may already come with lumbar support, or it may be available at an additional cost.

Can I change my mind after I have made a car application?
If you have ordered a car from us and change your mind, please contact us directly. We can usually change or cancel your application but you may have to pay a cancellation fee.

Can I get a motor home or caravan?
You will not be able to lease a motor home or caravan through the Motability Scheme. You need to arrange separate insurance if you are planning to use your Motability vehicle to tow a caravan.

What is a Nearly New WAV?
These are wheelchair accessible vehicles which are less than three years old and in good condition. They are affordable and available very quickly, and have a three year lease rather than the standard five year lease of a new WAV.

What can I expect from a Nearly New WAV?
A Nearly New WAV (Wheelchair Accessible Vehicle) is less than three years old and has a low mileage at the start of your lease. We check each one carefully to make sure it is completely safe and reliable.

What Nearly New WAVs are available?
Our current stock of Nearly New WAVs changes regularly, so please browse online or enquire with our Motability specialists to find out which are available today.

Can I take a test drive?
Yes, and we strongly recommend that you do. Even if you will not be driving the car yourself, try getting in and out of the car and test the seating before placing an order.

Can someone else take the delivery on my behalf?
You must take delivery of your own car even if you will not be driving it, as you are entering into a legal agreement. However, if you have an appointee then they can take delivery of the car on your behalf. Your appointee, if you have one, is the only person that you should give your PIN to.

How do I apply to the Motability Scheme to lease a vehicle?
Simply contact us and arrange a meeting with our Motability specialist. They will help you choose a car and take it for a test drive. Once you have chosen a car, we will apply on your behalf.

How do I find the most suitable car?
The best way to work out which car is best for you is to take a test drive. Our Motability specialists will be happy to discuss the features of any car that interests you. We will also go through a Motability Suitability Questionnaire with you to make sure the car is the right fit.

How long will it take to get my new car?
The time it takes to get your new car depends on which model you have ordered. We will give you an estimated delivery time when you apply and will keep you informed about any changes.

I have lost my PIN, can I get another one?
Please contact us and we will be able to access your PIN as long as you can remember the password you gave us when you ordered your vehicle. If not, we will contact Motability and they will ask you some security questions before giving you your PIN.

What should I do if the car or WAV I want is not on the price list?
We provide a broad and diverse range of vehicles in order to make sure you can find one that suits you. If you cannot find a car that meets your needs, please contact us and our Motability specialist will be glad to help you find what you are looking for.

What colours can I order a car in?
Different models are available in different colours, and some special edition or premium paint colours cost extra. When you have chosen a model, we will let you know what colour choices you have.

What do I need to bring to place an order?
When you come in to the dealership to order your car, you will need to bring: our Certificate of Entitlement (this is a letter from your benefits agency) to prove you are in receipt of the allowance; a recent utility bill to prove your address (i.e. gas/electricity/water bill or bank statement); and anyone who will be on the insurance needs to be present with their driving license, or if they cannot attend, ask them to complete a Driver Consent form. Your chosen Motability dealer will complete the online application for you.

What do I need to bring when I collect my new car?
You will need to bring proof of identity and your PIN in order to sign for your new car. You will also need the driving licence of the driver on collection day.

What is a Safe Date?
This is when the Department for Work and Pensions will start to hold your allowance. This is used to establish an earliest handover date so your lease should not start before the Safe Date.

What is a suitability assessment?
We will assess your needs and recommend the best vehicle for you before placing your order. We will also check that your home is a suitable place to keep your intended vehicle.

Where can I find the average miles per gallon (MPG) for a vehicle?
We provide a fuel efficiency value for each model, which may vary depending on the engine option you choose. These are based on test conditions and are intended to make it easier to compare cars, so you may not achieve the quoted value when driving your car.

What is the driver consent form?
When you order your Motability car, you need to tell us about any people that you want to drive it. All drivers need to give us their consent to check their details against DVLA records. This means that any proposed drivers either need to come to the dealership with you when you order your car, or complete a driver consent form which you can bring with you.

Where can I find out more about Wheelchair Accessible Vehicles?
WAVs are converted vehicles which allow you to be a driver or a passenger while remaining in your wheelchair. We can answer any questions you may have, and there is more information on the relevant sections of the Motability website.

How can I check the dimensions of a vehicle to make sure it suits my needs?
Our website has some technical information about the sizes and dimensions of our cars. You can also ask our specialist Motability advisers about vehicle dimensions.

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