As an established, family-run automotive dealer in Scarborough, we at Des Winks pride ourselves on providing a personal and friendly service to our customers. Not only do we supply the full range of new Volkswagen and ŠKODA vehicles, we also aim to greet each and every customer with a warm welcome and offer reliable advice.
Our efforts to ensure you drive away with a smile are underpinned by your feedback. In giving us your comments, you help us to understand what we’re doing right and where improvements can be made. As such, we welcome all feedback so that we can continue to provide an outstanding service to existing and future customers alike.
Whether you have purchased a new or used car from us, popped in for a minor repair, or taken advantage of a business offer, we’d like to hear from you.
To view a selection of our most recent reviews, please scroll through the comments below. Alternatively, if you’d like to leave a review of our sales or servicing departments, you can do so by contacting us today. Please email your feedback to us or leave your review on our Facebook page. We look forward to receiving your comments.
Great customer service. Made my car collection very special and personal, got quite excited! All staff friendly. Thank you very much. - Sue, 5/5 Star Rating (Des Winks Volkswagen)
What impressed us most at Des Winks was the warm friendly family atmosphere of everyone involved. Des must have been some guy to have created this special feeling down the years. We really felt privileged to buy a car here..not a bad testimony for a car dealership and we are looking forward to a continuing involvement over the next few years. The Fabia Monte Carlo is a pretty good drive too...at the price it's a hard deal to beat. We have driven French for the past 10 years but I'm completely converted with this excellent Czech engineering: it might be only a 1 litre engine but the turbocharging makes it seem like a 1600 sports special. Nice one Des Winks! - Bryn, 5/5 Star Rating (Des Winks Škoda)
Amazing personal service picking up my daughter’s first car today. Such a fantastic experience!! Will be recommending this garage to all our friends. Thank you. - Suzanne, 5/5 Rating (Des Winks)
Can't recommend this garage enough, they get top marks and knock spots off my local VW dealer for a variety of reasons. 1). I was looking for a car and they spoke to me not my other half. 2). We were greeted in a very professional manner on the forecourt, not spoken to as if we were 'mates'. 3) I was not only offered a drink but had it brought to me which made me feel valued. 4). After the test drive we were left alone with the car to discuss things. 5). There was no pressure for me to buy additional items e.g. Alloy wheel protection which makes money for the dealer but does not really benefit the customer. 6). No finance director brought in to persuade me into buying the car, I really appreciated being given time to consider my options. 7). Throughout the whole process I was treated as someone who mattered whereas at my local branch I felt like a number which they needed to reach their sales target. 8). Will definitely go back here to have car serviced even though it's 45 miles from home and my local dealer is about 3 miles away. Need I say more. First class service and VW dealer, thanks again Alan P. If any family member needs a car I will point them in your direction.- Margaret, 5/5 Star Rating(Des Winks Volkswagen)
Staff are very friendly, knowledgeable and helpful. Showroom is always clean and customer waiting area has free drinks and refreshments. - John, 4/5 Star Rating(Des Winks Škoda)
Really helpful and friendly staff. Made buying a car as easy as it can be. - Jonathan, 5/5 Star Rating (Des Winks Volkswagen)
5 star from the moment i entered the showroom. Delighted with car, after care service and location. Best experience in 40 years of car buying. - Karen, 5/5 Star Rating (Des Winks Škoda)
Excellent service in every way. - Joan, 5/5 Star Rating (Des Winks Volkswagen)
Amazing staff, I've had two Škoda cars and the guys have been nothing but helpful and great. They are swift and get the jobs done quickly. Overall a very happy team who know there craft. I always feel very safe going you Škoda for advice on my car. - Becki, 5/5 Star Rating (Des Winks Škoda)
Excellent service. Good coffee too. - Peter, 5/5 Star Rating (Des Winks Volkswagen)
I have been to all the garages in Scarborough and most in the surrounding areas, and Des Winks Skoda stands out by far great customer service be for and after you purchase the vehicle, cant fault them. - Paddy, 5/5 Star Rating (Des Winks Škoda)
Paul Diamond was an extremely professional gentleman! I came up from London to buy my Polo Gti and he made the experience one of the best I have ever had, thank you Paul! Showed me everything I needed to know... I will for sure come up to you again for another VW maybe the Golf R. Will recommend you to my friends and family! - J Nas, 5/5 Star Rating (Des Winks Volkswagen)
Great product, very knowledgeable and helpful staff. - Richard, 5/5 Star Rating (Des Winks Škoda)
Bought a VW Sharan from here back in 2015 and it gets served there every year. Great customer services with coffee tea and cold drinks. Very friendly and very customer service cannot fault. I would highly recommend. - Darren, 5/5 Star Rating (Des Winks Volkswagen)