At our friendly family-run Volkswagen and ŠKODA dealerships in Scarborough, we have a tight-knit team of motoring industry professionals who’ve been working for us for many years.

Des Winks are a family owned business with a loyal team of people currently employed in both our Volkswagen and Skoda dealerships. Both the Volkswagen and Skoda brands are continually growing with some exciting new products coming to the market. Whoever works with us will always benefit from a great working environment with good future prospects.

Whether you’re a budding salesman with the gift of the gab and brilliant interpersonal skills, a meticulous mechanic with a keen eye for detail, or simply have a passion for helping people solve their problems, we want to hear from you. In return you’ll receive a brilliant package and – best of all – will look forward to coming to work every day.

You can find all of our current job openings below.

People love working here, and consequently there’s not always a career opportunity available. If we have no vacancies listed you can still send us your CV, though – we keep them all on file for when an opening arises.

SERVICE ADVISOR - March 2020

We currently require a customer service advisor to work in our busy service department in our Volkswagen showroom.

Des Winks Cars Ltd requires a new full time Service Advisor to join our team at our Volkswagen dealership. Previous motor trade experience would be useful however not essential for this role as full dealer and manufacturer training will be given. The ideal candidate would have experience of a customer service role, be confident in customer facing situations with the ability to multi task.

The role involves welcoming customers to our aftersales department whilst managing their vehicle booking through to handover of the vehicle and explanation of work carried out. Attention to detail, numeracy, administration and IT skills are important. Full UK Driving Licence is needed.

Duties will include:

  • Liaising with service customers both at Service Reception and by phone.
  • Advising customers regarding maintenance and repairs on their vehicles.
  • Update our customer database and manufacturer systems.
  • Logging service jobs and booking in customer work.
  • Liaising with all our departments including Parts, Sales Team and Technicians on a daily basis.
  • Be attentive to detail and have a flexible approach to working hours.

Essential Criteria

  • Ability to deliver excellent customer service.
  • Ability to work towards and achieve targets.
  • Ability to overcome customer objections & resolve complaints.
  • Flexible approach to working life.
  • Able to demonstrate strong communication skills and the ability to build long term relationships with our customers

If you think this is the role for you then please email your C.V to andy.veitch@deswinks.volkswagen.co.uk