About our Finance & Insurance Services

The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

About our Finance & Insurance Services

We act as a non-independent credit intermediary for a limited number of finance lenders and can introduce you to a limited number of finance products to assist with your vehicle purchase. You will not receive advice or recommendations from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

The finance products we are limited to are detailed below:-

Hire Purchase and Personal Contract Purchase (PCP)

Conditional Sale and Lease Purchase

Business & Personal Contract Hire -

Occasionally, we may need to use the services of a credit broker. We will advise you of this if applicable.

We only offer the following Insurance Products:-

Extended Warranty – Volkswagen Financial Services Limited

Gap Insurance – Volkswagen Financial Services/Car Care Plan

What will you have to pay us for our Finance and \ or Insurance Services?

No fees apply

You will receive a quotation which will tell you about the costs of each of the products and any other fees relating to any particular credit agreement or insurance policy. Please note that we may receive payment(s) or other benefits from the finance provider if you decide to enter into an agreement with them. Our approach is to introduce you first to Volkswagen Financial Services. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make an offer of finance for you. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned.

Who Regulates Us?

Des Winks Cars Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Registration number for Insurance Mediation is 309861.

Our FCA Permitted business is arranging general insurance and finance contracts connected with the purchase of a vehicle.

You can check this on the FCA Register by visiting the www.fca.org.ukor by contacting the FCA direct on 0800 111 6768.

Customer Care Contact

If you wish to register a complaint, please contact us:

FCA Compliance, Des Winks Cars Limited, Hopper Hill Road, Eastfield, Scarborough, YO11 3YS.

Telephone: 01723 580058Our website: www.deswinks.com

We will answer any complaints as quickly as possible but always within eight weeks. If you cannot settle your concern with us, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You maybe entitled to compensation from the scheme if we cannot meet our obligations for any insurance products you purchase.

This depends on the type of business and the circumstances of the claim. General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note - finance products are not covered by this scheme.

SAF Approved provides recognition for companies where all of their customer facing staff, involved in the sale of motor finance, have passed the SAF Expert test. SAF Approved status is an initiative primarily designed for dealer groups, but can also be achieved by lenders and brokers too.