Des Winks Cars Ltd are committed to protecting and respecting any personal information you share with us.
This statement describes:
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example, Volkswagen UK, the AA who provide roadside assistance for us.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
What information do we collect?
We collect information about you and your vehicle when you engage with our website, applications or authorised repairer network. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
We collect information about you or your vehicle when you use a Des Winks website, visit a Des Winks showroom and / or call our showrooms or switchboard. We also may obtain information about you or your vehicle from our Manufacturer partners, finance providers, credit reference agencies and other third partners. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our service and make them more useful to you). The information we collect includes some or all of the following:
How do we use this information?
Des Winks Cars Ltd will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communication from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to:
You can withdraw your consent at any time by contacting us on the details here or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfill and complete your orders, purchases and other transactions entered with us (or one of our selected partners).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries
Processing necessary for us to respond to understanding customers’ and drivers’ needs
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns
Processing necessary for us to operate the administrative and technical aspects of our business efficiency and effectively
We may process your personal information to comply with our legal requirements (for example to register your car with the DVLA).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
How do we share this information?:
We do not sell your information to third parties, but we do work closely with our manufacturer partners and with third party suppliers who fulfill business activities for us (like finance applications, marketing, roadside assistance, warranty etc.)
We do not sell your information to third parties. However, we may from time to time disclose your information to companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance providers for example.
In order to process vehicle sales, servicing, warranty claims and record vehicle service history we will share your information with the relevant manufacturer of your vehicle. For more detail of the ways in which your information is used by these manufacturers, please see links below.
We may also share information with financial partners such as Volkswagen Financial Services UK Limited where you enquire about their services through us or where you make a complaint to us and later make the same or similar complaint to them. The finance partners may use your information to provide you with information and carry out their obligations arising from contracts you enter into with them. For more information, please see: Volkswagen Financial Services UK Limited Privacy Statement
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets wherever possible.
We will use technical and organisational measures to safeguard your personal data.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (e.g. you are a customer or the registered driver of a leased or other vehicle purchased from us), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for a number of reasons including where the vehicle warranty or lease expires, or we have been made aware that you no longer own or drive that vehicle.
Where we have obtained your personal information following a request for information, test drive, brochure, quotations or any other information requested on any other of our products or services. We will hold your information for 1 year from the date we collect that information, unless during that period we form a relationship with you e.g. you purchase or lease a vehicle. We hold your personal information for this period to give us an opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:
How can I manage the information we hold about you?
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us to ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request.
You have a right to:
You can exercise the above rights and/or manage your information by contacting us using the details below:
This policy was last modified on 14/05/2018