Volkswagen Service Promise

To ensure your peace of mind, there are an impressive 12 points on the Volkswagen Service Promise. This pledge from the manufacturer ensures the quality of all aftersales care carried out by authorised dealers – including us. On top of these promises, you are guaranteed an official Volkswagen stamp in your service book following every visit.

Our 12 Volkswagen promises are:

Volkswagen Service Promise Step 1

Nobody knows your Volkswagen better

Our technicians are trained to understand every Volkswagen in minute detail. They also know exactly how to use the latest Volkswagen equipment and processes to maintain your vehicle.

Volkswagen Service Promise Step 2

All like-for-like quotes within five miles matched

Written quotes for servicing, maintenance and repairs with Volkswagen Genuine Parts from any garage in a five-mile radius will always be matched.

Volkswagen Service Promise Step 3

Volkswagen brakes for a lifetime

If we fit your brake pads, we will replace them at no charge whenever they wear down. This applies for as long as you own the Volkswagen.

Volkswagen Service Promise Step 4

MOT Insurance

You can take out cover when you have an MOT performed at our service centre. It covers you for up to £750 if the car fails the following MOT. Please note this excludes Northern Ireland and the Channel Islands.

Volkswagen Service Promise Step 5

Genuine Value for Money

There is a two-year parts and labour warranty on any parts fitted after the original warranty on your Volkswagen expires (not including general wear and tear items).

Volkswagen Service Promise Step 6

Ad Blue top-ups​

Topping up Ad Blue at our service centre costs just £1.50 including VAT and labour. You can just turn up – there is no need to book in advance.​

Volkswagen Service Promise Step 7

Exterior Bulb and Wiper Blade Fitting

Any blades and standard bulbs bought from us will be fitted at no extra cost. This includes headlight bulbs, side lights and indicators, fog lights, brake lights and reversing lights. Our quotes for replacing LED and Xenon lights are competitive, as are estimates for interior lightbulbs.​


Volkswagen Service Promise Step 2

Convenient services that meet your needs

We help to ensure that having your car serviced has a minimal impact on your day. You can arrange a courtesy car, or we can collect and deliver your vehicle. As another option, simply ask us to give you a lift home, into work, or to the town centre.​

Volkswagen Service Promise Step 9

Visual Vehicle Health Checks

Our 34-point basic vehicle check is free, with no obligation to have any further work done. Call us to book the Express Vehicle Check for added peace of mind.​

Volkswagen Service Promise Step 10

Road Testing with a Volkswagen Technician

Sometimes, the best way to understand a potential issue is to see it in action. Contact us in advance, and a technician will be available so you can explain the problem face-to-face.

Volkswagen Service Promise Step 11

A Full Wash and Vacuum

Valeting is a complimentary service when you visit, for work that takes more than an hour. If your visit is less than an hour, this service is available on request – and still free.​


Volkswagen Service Promise Step 12

Servicing Plans

Every Volkswagen service plan is tailored to the customer and their chosen model. We guarantee you can find a convenient, affordable plan when you come to us.

Benefit from the Volkswagen Service Promise and from our expertise. Arrange servicing for your car at Des Winks Volkswagen. Call or enquire online to reach our Scarborough dealership today.