Des Winks Volkswagen delivering an exceptional customer experience

Des Winks Volkswagen have finished top of their region and won the Regional Customer Service trophy which is open to all dealers in the Volkswagen network.

The trophies are awarded to celebrate Retailers who have delivered a fantastic experience to our customers.

The winners were the highest performing Retailers in each of the 3 regions of the Volkswagen UK dealer network. The team at Des Winks completed 3 mystery shops and were scored on a behavior scale of 1 to 5 and averaged 4.33. Scoring four or more out of five means 92 per cent of customers would want to return and buy.

Andy Veitch Sales Manager said ' We pride ourselves on looking after our customers in a relaxed and friendly environment. Our team have this at the forefront of what we do every day. Our sales advisors Robin, Alan and Carl looked after the mystery shoppers the same way we look after all our customers and this award is a credit to them and the rest of our team'