At the Consumer Electronics Show (CES) 2024, Volkswagen will present the first vehicles in which the artificial intelligence (AI)-based chatbot ChatGPT is integrated into its IDA voice assistant.

In the future, customers will have seamless access to the constantly growing artificial intelligence database in all Volkswagen models equipped with the IDA voice assistant1, which can read out researched content to them while driving.

Cerence Chat Pro from technology partner Cerence Inc. is the foundation of the new function, which offers a uniquely intelligent, automotive-grade ChatGPT integration.

Volkswagen will be the first volume manufacturer to offer ChatGPT as a standard feature from quarter two (Q2) 2024 in many production vehicles.

The new chatbot is offered alongside the latest generation of infotainment in the following models:

• ID.7
• ID.4
• ID.5
• ID.3
• The all-new Tiguan 
• The all-new Passat 
• The new Golf

How will it work?

Enabled by Cerence Chat Pro, integrating ChatGPT into the backend of the Volkswagen voice assistant offers a multitude of new capabilities that go far beyond the previous voice control. For example, the IDA voice assistant can be used to control the infotainment, navigation and air conditioning, or to answer general knowledge questions.

In the future, AI will provide additional information in response to questions that go beyond these areas as part of its continuously expanding capabilities. This can be helpful on many levels during a car journey: enriching conversations, clearing up questions, interacting in intuitive language, receiving vehicle-specific information, and much more – purely hands-free.

What does it mean for the driver?

Nothing changes for the person behind the wheel. There is no need to create a new account, install a new app or activate ChatGPT. The voice assistant is activated by saying: “Hello IDA,” or pressing the button on the steering wheel.

IDA automatically prioritises whether a vehicle function should be executed, a destination searched or the temperature adjusted. If the request cannot be answered by the Volkswagen system, it is forwarded anonymously to AI and the familiar Volkswagen voice responds.

What about drivers’ personal data?

ChatGPT does not gain access to any vehicle data; questions and answers are deleted immediately to ensure the highest possible level of data protection. This is facilitated by Cerence Chat Pro, which leverages a multitude of sources, including ChatGPT, to enable IDA to provide accurate and relevant responses to nearly every query imaginable.